Reservation Policy

THANK YOU FOR BOOKING TO STAY WITH US IN THE CATSKILLS! WE LOOK FORWARD TO YOUR ARRIVAL. TO ENSURE YOU HAVE THE BEST POSSIBLE STAY, PLEASE REVIEW THE FOLLOWING POLICIES, TERMS AND CONDITIONS. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT RESERVATIONS AT: 844.527.8748

ROOM RATES

Room rates are for the base number of guests, additional guests up to maximum occupancy will be an additional $60 per person, per day. Children two and under are free and are not counted in the total room count.

DEPOSIT POLICY

To guarantee your reservation we require the first night’s lodging and taxes to be billed to a major credit card at the time of reservation, the same credit card must be presented along with a valid photo ID at check-in.  The credit card provided will be charged for the first night of this reservation plus taxes for a deposit.

CANCELLATION POLICY

If you choose to cancel your reservation for any reason between the time of reserving and 72 hours prior to 4pm on the date of arrival, there will be a $30 processing fee. If you cancel within 72 hours to 4pm on the date of arrival, the entire deposit (first night’s lodging, taxes and resort fee) will be forfeited. Early check-outs are subject to the same cancellation policy. The cancellation policy may vary for special offers and packages, all pre-paid reservations are non-refundable.

Reservations booked within a group block are held to the cancellation policy stated in the group agreement and are separate from the above policies.  All pre-paid reservations are non-refundable. 

CHECK-IN

We begin our check-in process at 4:00 PM. However, you are invited to use the waterpark and our other facilities if you arrive prior to that time. An authorization for $150.00 as a security deposit will be processed on the credit card used upon check in. Authorizations are released on checkout day and depending on your bank the release can take up to 7-10 business days. Early check in is at 11:00 AM and based on occupancy and availability and subject to a $50 fee.

EXPRESS CHECK-OUT

Check-out time is 11:00 am. But that does not mean your adventure ends! You are welcome to continue enjoying the resort. Express Check-Out allows you to checkout of your room without having to return to the Front Desk. The credit card you used at check-in is billed for your charges or purchases during your stay, and a copy of your bill will be emailed to you upon departure. Every guest on departure day is automatically checked out of the system. Late checkout is based on occupancy and availability and will require a fee of $50 for a 12:00 PM checkout, with $50 charged each hour after and a half day rate for a 2:00 PM checkout.

NO SMOKING POLICY

The Kartrite Resort & Indoor Waterpark is a 100% smoke-free facility.  A $350 recovery fee will be charged to guests.  

AGE AND CHILD POLICY

You must be at least 21 years of age to reserve or check into a room. All guests under the age of 18 must be accompanied by a parent or guardian. Identification is required at check-in.  Children two and under are free and are not counted in the total room count.

RESORT FEE

A resort fee of $42 plus taxes will be charged per room per night.

THIS RESORT FEE INCLUDES THE FOLLOWING AMENITIES:

  • Select Daily Activities & Crafts
  • Wireless internet access
  • Waterpark Towels
  • Daily in-room coffee (Keurig K-cup)
  • Electric & Tesla car charging stations
  • Self-service washers & dryers
  • Access to hiking trails, map and nature guidebook
  • Movie Nights
  • Children’s waterpark life jackets

PARKING

Self parking is complimentary for all Kartrite guests.

TAXES

The following local tax rates will be applied to all guest reservations.

NY State Tax: 4%
Sullivan County Tax: 4%
Local Tax: 5%
Total Tax:  13%

PET POLICY

Sorry, pets are not allowed, except those assisting guests.

HEALTH & SAFETY

Facial covering requirements, suspension of stayover housekeeping services and additional Health & Safety information is available here

INCIDENTALS AUTHORIZATION

Upon check-in please have a credit card ready to hand to the front desk agent. The credit card will be swiped and authorized at $150 per day. This is strictly a pending charge so that you can easily charge concierge activities and restaurant charges to your room.  Upon check-out this $150 per day authorization for incidentals shall be released to your card if you did not choose to charge activities to your room during your stay. If you have chosen to utilize this convenience, charges will be made, and the balance will be released upon check-out.  Please note: This is not a charge.  This is a pending or holding authorization for incidentals.  If you have any questions or concerns, please talk to a front desk agent upon check-in.  

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