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FAQs

FAQs

General Resort Questions

Are Pets Allowed At The Kartrite Resort?

The Kartrite Resort does not allow pets. Please note that service animals are permitted for Kartrite Resort guests!

Is There A Resort Map?

Of course! Click here to see our resort map.

  1. MAP

Are There ATM's On The Resort?

There are two ATM's on The Kartrite site one located in the main lobby and another on the first floor. 

Are There Charging Stations For My Electric Car?

There are 4 ports at The Kartrite Resort & Indoor Waterpark; two standard chargers and two Tesla chargers. This service is included in your resort fee. 

Are There Designated Smoking Areas At the Kartrite Resort?

We do offer designated smoking areas at The Kartrite. Please note that we are a smoke-free property and there is no smoking allowed outside of these designated areas.

Are There Quiet Hours?

There are! Our guests need their beauty rest and recovery after all this Catskills fun and adventure. Quiet hours are from 9 PM – 8 AM, so please make sure to keep the noise down and use inside voices during those hours!

Are There Wheelchairs Available?

The Kartrite has two wheelchairs available; guests have the option to reserve before their visit. 

Can I Bring Outside Foods & Beverages Into The Kartrite?

Outside foods and beverages are not allowed at any of our amenities or concession areas. However, Kartrite Resort guests are free to enjoy outside foods and beverages in their guest rooms!

Can I Work At The Kartrite Resort?

Check out our Employment page for cool jobs and fun opportunities at The Kartrite Resort & Indoor Waterpark!

Do You Host Events At The Kartrite?

We sure do! We host weddings, meetings, parties, and more at our Catskills luxury resort! Check out the links below for more information regarding events:

  • Weddings
  • Meetings
  • Birthday Parties

Does The Kartrite Resort Have Wi-Fi Internet?

Of course, we do & we’ll give you the password when you arrive!  Have a lot of devices?  Bring them all, the more the merrier! 

Does The Waterpark Provide Life Jackets?

The Kartrite has life jackets available for their waterpark goers!

How Do I Make Reservations for Dining?

Bixby's Tavern takes reservation by phone call or in person. Call 845.397.2500 ext. 2761 for Bixby's reservation.

How do I re-activate my wristband?

Use the wristband black hot spot located in the hotel elevators. Place wristband key to the hot spot to reactivate. 

Is There A Dress Code For Kartrite Resort Guests?

Shoes, shirts, and cover-ups for swimsuits are required inside public areas of The Kartrite Resort & Indoor Waterpark!

Is There Hiking?

The Kartrite offers two beautiful trails! Take a gentle stroll down our freshly mowed Sullivan Trail; an easy .5-mile hike that wraps around a meadow. For those who are looking for a little more of an adventurous hike, try our scenic Thompson Trail. Our Thompson Trail is a 1.9-mile trail that offers a beautiful scenic hike over our brook and through the beautiful Catskill woods.

Hours: Dawn to Dusk
*hike at your own risk*

What Amenities Are Offered At The Kartrite Resort & Indoor Waterpark?

We’re glad you asked! Below is a list of our Catskills amenities:

  • Indoor Waterpark (complete with water slides and lazy river)
  • 324 Spacious Suites
  • Stylish Restaurants
  • Hip Bars
  • Relaxing Luxury Spa
  • Fitness Center
  • Yoga Studio
  • Scenic Outdoor Patio
  • Grand Ballroom
  • Meeting & Event Spaces
  • Outdoor & Indoor Wedding Venues
  • Arcade
  • Ropes Course
  • Climbing Wall
  • Laser Tag
  • Mini-Bowling
  • Virtual Reality

What Are Splash Passes?

Splash passes are The Kartrite's Day Passes. They can be purchased online HERE. 

What Are The Hours For The Arcade And Indoor Fun Activities?

The arcade is open from 8am - 10pm Monday through Thursday and 8am - 11pm Friday through Sunday.

What is a Resort Fee?

A nightly taxable Resort Fee of $42 includes the following for each suite: 

  • Self-parking
  • Select Daily Activities & Crafts
  • Wireless internet access
  • Waterpark Towels
  • Daily in-room coffee (Keurig K-cup)
  • Electric & Tesla car charging stations
  • Self-service washers & dryers
  • Access to hiking trails, map and nature guidebook
  • Movie Nights
  • Children’s waterpark life jackets

What Is The Kartrite's Policy On Wheelchairs, Skateboards, Bikes, Etc?

Wheelchairs and strollers are permitted inside The Kartrite Resort. Skateboards, bicycles (and tricycles), scooters, roller blades, hover boards, and any other forms of wheeled vehicles are not allowed indoors. You can ride them outside and admire the beautiful Catskills Mountains scenery, however!

What Specials Are Offered At The Kartrite Resort?

Check out our list of specials and packages.

What Time Do The Fire Pits Open?

The fire pits will be open from the hours of 5pm to 12am.

What Time Does The Waterpark Open And Close?

The waterpark hours are:
Monday through Thursday: 10:00AM - 8:00PM
Friday: 10:00AM - 9:00PM
Saturday & Sunday: 9:00AM - 9:00PM

Where Do I Fill Out A Report For Lost And Found?

Fill out your information on Chagerback and we will notify you if we find the item(s).
The Kartrite is not responsible for items lost or left behind.

  1. Learn More

Where Do I Sign Up For Activities?

Speak with our concierge or call 845.397.2500 ext.2756 to sign up for our activities! Click HERE view our daily activities.

Where Are The Nearest Taxi Services?

Our nearest taxis services is Sureway Taxi (845) 794-5050 and Yellow Cab (845) 794-4040.

Is There Kosher Options?

The Kartrite does offer Kosher options:

Palace Caterers 

  • Pancakes $9.00
  • Homemade Cheese Blintzes $ 12.00
  • Sicilian Pizza $8.00
  • Eggplant Parmigiana $15.00
  • Spaghetti (Green beans/Red Peppers) $15.00
  • Baked Ziti $15.00

Booking/Reservation Questions

Are There Travel Agent Booking Codes?

Of course there are, check out our travel agent GDS booking codes: BE Apollo/Galileo: F1090 Sabre: 324644 Worldspan: MSV97 Amadeus: MSV897 ODD: 107897

Do I Need A Credit Card On File When Reserving A Room?

That’s correct! We require a credit card on file when making your reservation. This same credit card must be presented with a valid photo ID when you check in. Your card will remain on file and will be authorized for $150 per day, this is strictly a pending charge in case of incidental charges and will be released at check-out. The Kartrite Resort requires the first night’s lodging, taxes, and resort fee to be billed to your credit card when making your reservation. Please talk to our team at the front desk if you would prefer to pay for your room with cash.

Do I Need My ID To Check-In?

Yes, good thinking! An ID is required to check in, so please have yours handy when you arrive at our front desk!

Do You Offer Early Check-In?

Please call our front desk at 845.397.2500 on your day of arrival to discuss if you can check in early.

Do You Require A Deposit?

Yes! The Kartrite Resort requires the first night’s lodging and taxes to be billed to your credit card when making your reservation.

How Can I Make A Reservation?

You can give us a call at 844.527.8748 to make a reservation or reserve your room online!

How Old Do I Have To Be To Book A Room?

You must be 21 years of age or older to book a room! All guests under the age of 18 must be accompanied by a parent or guardian when checking in.

Is There A Fee If I Cancel My Reservation?

Yes, there is a $30 processing fee if you cancel your reservation at any point between the time of making your reservation and 72 hours prior to your check-in time. If you cancel your reservation later than 72 hours prior to your check-in time, your entire deposit will be forfeited. Certain special offers and packages may be nonrefundable or nontransferable, please check the individual offer's cancelation policy before booking.

Is There A Fee If I Need To Change My Reservation Dates?

Nope! You will not be charged a fee for changing reservation dates as long as it is 72 hours in advance. Please note that we cannot guarantee your rate will stay the same, as this is dependent on your new reservation. Cancellation policies for packages and specials may vary.

Is There Luggage Assistance?

Of course, The Kartrite bell staff is ready to assist you upon arrival. 

What Is An Acceptable ID?

A valid photo ID is required to check in!

What Time Is Check-In and Check-Out?

Check-in: Starts at 4:00pm. If you arrive earlier, you can still enjoy all of The Kartrite Resort’s amenities!. Early arrivals have full access to The Kartrite which includes dining, indoor fun, activities, entertainment and last but certainly not least the waterpark! 

Check Out: Is at 11:00am. Checking-out doesn’t mean you have to leave. After check-out stay and have a full day of splashtastic-fun. Guests have full access to the park and all the activities inside The Kartrite Resort and Indoor Waterpark for the remainder of the day!

Where Can I See Your Room Options?

You can see all of our room options by visiting our Suites page.

Indoor Waterpark Questions

Are Towels & Lockers Provided?

The Kartrite Resort & Indoor Waterpark provides towels for all waterpark guests! We also offer waterpark lockers of varying sizes for a small fee (small: $15, medium: $20, large: $25).

Can I Bring Outside Foods & Beverages Into The Waterpark?

Nope! We do not allow outside foods and beverages into the waterpark.

Do Children Need To Be Supervised At The Waterpark?

All children aged 12 or younger must be accompanied by a parent or guardian at all times while at the waterpark. We strongly encourage all parents to supervise their children regardless of age. Our certified lifeguards are also on duty to monitor all waterpark guests.

Do Guests At The Kartrite Resort Have Access To The Indoor Waterpark?

Yes! All Kartrite Resort guests receive complimentary admission to our Catskills indoor waterpark!

Do You Offer Waterpark Day Passes?

Of course we do! Check out our splash pass and have yourself a day-cation at New York's Biggest Indoor Waterpark!

Does The Waterpark Close Due To Inclement Weather?

For your safety, select attractions will close temporarily if thunderstorms are within radius.

Does The Waterpark Have Cabanas?

Is There An Age Requirement For Mezzanine Access In The Waterpark?

There is no age requirement for mezzanine access.

What Is The Temperature Of The Water In The Park?

The water in the park is set at approximately 82° and Affinity Springs is approximately 98°.

What Rides & Slides Do You Have At Your Indoor Waterpark?

We have raft rides, drop slides, a lazy river, and more! Check out our rides and slides!

Where Can I Get More Information About The Kartrite Resort & Its Amenities?

Take a tour around our website for more information about our luxurious (and fun) amenities! Please feel free to give us a call at 845.397.2500 to discuss any of our amenities in more detail.

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