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Frequently Asked Questions

General Resort Questions

The Kartrite Resort does not allow pets. All unauthorized animals that are found on property will be subject to a $250 cleaning fee. 

Please note that service animals are permitted for Kartrite Resort guests! Please refer to the ADA website for questions regarding what constitutes as a service animal.  Service animals cannot be left unattended in a guest room and must be providing their service at all times. 

Of course! Click below to see our resort map.

Download resort map

There are two ATM’s located at The Kartrite. One is located in the main lobby and the other on the first floor.

There are 4 ports at The Kartrite Resort & Indoor Waterpark; two standard chargers and two Tesla chargers. This service is included in your resort fee and are first come, first serve.

We do offer designated smoking areas at The Kartrite. Please note that we are a smoke-free property and there is no smoking allowed outside of these designated areas.

There are! Our guests need their beauty rest and recovery after all this Catskills fun and adventure. Quiet hours are from 9 PM – 8 AM, so please make sure to keep the noise down and use inside voices during those hours! Please call the front desk if you have any concerns and front desk or security will assist you.

The Kartrite has two wheelchairs available; these are available on a first come/first serve basis.
Outside food and beverages are not allowed at any of our amenities or concession areas. However, Kartrite Resort guests are free to enjoy outside food and beverages in their guest rooms!

We sure do! We host weddings, meetings, parties and more at our Catskills resort! Check out the links below for more information regarding events:

Of course we do! Connect to Kartrite Guest WiFi and accept terms. Have a lot of devices? Bring them all, the more the merrier!
The Kartrite has life jackets available for all waterpark goers!

Bixby’s Derby and Harvey’s accepts reservations by visiting OpenTable! For parties over 8 for any restaurant, please contact diningreservations@thekartrite.com. Eat. Eat. Eat. does not require a reservation and Surfside Grille is walk in.

Shoes, shirts, and cover-ups for swimsuits are required inside public areas of The Kartrite Resort & Indoor Waterpark! Water shoes are strongly recommended in the Waterpark. 

The Kartrite offers five beautiful trails! Take a gentle stroll down our freshly mowed Sullivan Trail; an easy .5-mile hike that wraps around a meadow. For those who are looking for a little more of an adventurous hike, try our Thompson Trail, a 1.9-mile scenic hike over our brook and through the beautiful Catskill woods.

We’re glad you asked! Below is a list of our Catskills amenities:

  • Indoor Waterpark (complete with water slides and lazy river)
  • 324 Spacious Suites
  • Stylish Restaurants
  • Hip Bars
  • Fitness Center
  • Scenic Outdoor Patio
  • Grand Ballroom
  • Meeting & Event Spaces
  • Outdoor & Indoor Wedding Venues
  • Hi Tech Adventure Arcade
  • Ropes Course
  • Climbing Wall
  • Laser Tag
  • Mini-Bowling
  • Virtual Reality

Splash passes are The Kartrite’s waterpark admission passes. They can be purchased online HERE.

If your wristband breaks and is brought to the front desk, we will replace it for you.  If your wristband is lost, replacements are $30 +tax for each lost band.

A nightly taxable Resort Fee of $59 plus tax includes the following for each suite:

  • Select daily activities & crafts
  • Wireless internet access
  • Waterpark towels
  • In-room coffee (Keurig K-cup)
  • Electric & Tesla car charging stations
  • Self-service washers & dryers
  • Access to hiking trails, map and nature guidebook
  • Movie nights
  • Children’s waterpark life jackets
  • Parking

Towels will no longer be available at the towel desk for Day Pass holders as of 6/5/24.

  • You are more than welcome to bring your own towel, but if you choose not to do so and want to purchase one from the retail shop outside the waterpark, that’s ok too!
  • The wristband color will indicate the status of the guest as a Day Pass holder or hotel guest.

Self parking is included in your resort fee.

Wheelchairs and strollers are permitted inside The Kartrite Resort. Skateboards, bicycles (and tricycles), scooters, roller blades, hover boards, and any other forms of wheeled vehicles are not allowed indoors. You can ride them outside and admire the beautiful Catskills Mountains scenery, however!

The fire pits are open from the hours of 5pm to 11pm.

Yes, The Resort and Indoor Waterpark are closed on Tuesdays and Wednesdays, with some exceptions over the Holiday seasons, including President’s Week (from Feb 15-Feb 25), and Spring Break (from March 28-April 8 and April 18-April 28) .

We’re open 7 days/week from 6/20/24 through 8/31/24.

The Resort and Waterpark will be closed for maintenance from 1/28/24 to 2/9/24. 

Waterpark Hours

11AM – 7PM | Thursday – MondayCLOSED | Tuesdays and Wednesdays

Fill out your information on Chargerback and we will notify you if we find the item(s).
The Kartrite is not responsible for items lost or left behind.

Learn more

Click HERE to view our daily activities schedule and sign up for the activities that require sign-up.

Our nearest taxi services are Sureway Taxi 845.794.5050 and Yellow Cab 845.794.4040

The Kartrite does offer Kosher -Cholov Yisroel options, which can be purchased at The Highline, located on the main lobby floor or at Surfside inside the waterpark. Options include sandwiches and salads.

No.  Cooking of any kind is not permitted in the guests rooms or on property. This includes crockpots, grills, flat tops and more. 

We do not recommend that you have packages sent to the Resort, as we cannot guarantee arrival timeliness. We are not responsible for any packages delivered to the Kartrite.

Yes! Our shuttle runs every day and arrives every 20 minutes from dusk to dawn from April – November.

Yes, the Kartrite has been proud to support many nonprofit organizations, public schools, and sports teams across the Northeastern NY. To submit a request for support, please visit donation page.

Group discounts are based upon availability. A contract is required for group discounts. There is a minimum requirement of 10 rooms to qualify as a group. Other restrictions may apply. If interested please email groups@thekartrite.com to discuss if a discount is available for your dates.

Health & Safety Questions

Masks are not required on property.

Traditional stayover service has been discontinued and will only take place on the 3rd night of stayover of 4 nights or more. Suites will be thoroughly cleaned/sanitized between departure and arrival. Should you need any towels or supplies during your visit, please contact the Front Desk and they will be happy to assist you. 

Indoor and outdoor daily Activities are scheduled with reduced capacity and social distancing.

Yes, most of our dining establishments will be open. Our eateries are seasonal. You can view our dining options HERE.

Yes, capacity will be limited inside our restaurants.

Booking/Reservation Questions

Guests are able to add additional waterpark passes to their room reservation to reach the maximum capacity per room. The cost is $75 per person per night.

All rooms comes with 4 waterpark passes which give you access to the waterpark for the full day of check-in and check-out.

We accept all major Credit cards (Mastercard, Visa, Discover, American Express) and Debit cards. We do NOT accept apple pay. As a reminder, we are a cashless property.

That’s correct! We require a credit card on file when making your reservation. This same credit card must be presented with a valid photo ID when you check in. Your card will remain on file and will be authorized for $150 per day. This is strictly a pending charge in case of incidental charges and will be released at check-out. Depending on your bank the release can take up to 7-10 business days.  The Kartrite Resort requires the first night’s lodging, taxes, and resort fee to be billed to your credit card when making your reservation, unless your reservation is a pre-paid nonrefundable stay. We are a cashless resort. 

Yes, good thinking! An ID is required to check in, so please have yours handy when you arrive at our front desk!

Early check-in is available at 12pm for an addition charge of $60 and is based on availability.  Please call our front desk at 845.513.8855  to see if early check-in is available. 

You can give us a call at 844.527.8748 to make a reservation or click here to reserve your room online!

Yes! The Kartrite Resort requires the first night’s rooms, taxes, and fees to be billed to your credit card when making your reservation.

Please check the Rate Details when booking your reservation as some rate offers require full pre-payment at the time of booking and are non-refundable.

You must be at least 21 years of age to reserve or check into a room. Identification is required at check-in. Children two and under are free and are not counted in the total room count.

During blackout dates, certain discounts, complimentary stays and splash passes, etc are not redeemable. Blackout dates include, but are not limited to, dates of high demand including all major holidays and breaks during the academic year. Blackout dates are subject to change based upon availability and are at the discretion of the resort.

Yes, all reservations are subject to a $30.00 + tax processing fee if cancelled outside the rate policy specific to your reservation. If you cancel inside the stated rate policy for your reservation, the entire deposit will be forfeited. Certain rate plans, promotions, and packages may be nonrefundable and/or nontransferable. Please pay close attention to the rate policy, along with terms and conditions, for any specific cancellation rules prior to booking. View our Reservation Policies.

Nope! You will not be charged a fee for changing reservation dates as long as it is 72 hours in advance. Please note that we cannot guarantee your rate will stay the same, as this is dependent on your new reservation. Cancellation policies for packages and specials may vary.

Of course, The Kartrite bell staff is ready to assist you upon arrival. There is no luggage assistance after 8pm. We do not have valet service.

A valid government issued photo ID is required to check in!

Check-in: Starts at 4:00pm. You can use the waterpark and amenities starting at 11am day of check-in. Early arrivals have full access to The Kartrite which includes dining, indoor fun, activities, entertainment and last but certainly not least, the waterpark!

Check Out: Is at 11:00am. Check out will automatically occur at 11am unless you purchased late check out. Checking-out does not mean you have to leave. After check-out, stay and have a full day of splashtastic-fun. Guests have full access to the park and all the activities inside The Kartrite Resort and Indoor Waterpark for the remainder of the day!

You can see all of our room options by visiting our Suites page.

Children 3 years and above require wristbands to access the waterpark. Ages 2 and below do not need wristbands.

Yes! Pack and Plays are available for $25 +tax per stay and should be reserved upon booking.  Pack and Plays are limited and based on availability.

Indoor Waterpark Questions

The Kartrite Resort & Indoor Waterpark provides towels for all hotel guests! Towels will no longer be available at the towel desk for day splash holders as of 6/5/24. We also offer waterpark lockers of varying sizes for a small fee (small: $15, medium: $20, large: $25). Lockers can be reserved with a credit card only.
If you are only spending the day, you are welcome to bring towels, but if you choose not to do so and want to purchase one of ours that’s ok too!  Please visit the retail shop outside the waterpark to purchase a towel.

  • The resort is not responsible for lost towels.
  • Wristband color will identify day splash holder to hotel guest.
Nope! We do not allow outside food and beverages into the waterpark.
All children aged 16 or younger must be accompanied by a parent or guardian at all times while at the waterpark. We strongly encourage all parents to supervise their children regardless of age. Our certified lifeguards are also on duty to monitor all waterpark guests.

Yes! You will receive 4 indoor waterpark wristbands per room, upon arrival. Get ready to splash!

Of course we do! Check out our splash pass and have yourself a day-cation at New York’s Biggest Indoor Waterpark!

For your safety, select attractions will close temporarily if thunderstorms are within radius.

We have deluxe cabanas! Cabana service not provided.  Click here to learn more about our waterpark cabanas.

Nope! For the safety of guests, balloons are not allowed anywhere in the Waterpark.

There is no age requirement for mezzanine access.

The water in the park is set at approximately 82° and Affinity Springs is approximately 98°.

We have raft rides, drop slides, an adventure river, and more! Check out our rides and slides here!

Take a tour around our website for more information about our stylish (and fun) amenities! Please feel free to give us a call at 845.513.8855 to discuss any of our amenities and services in more detail.

Yes! Sullivan County residents can save 10% off on Splash Passes by entering the SULLCO at checkout. Hudson Valley friends can save 10% off by entering the code HVLove at checkout. 

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Learn more about special events, activities, and special offers!

We open 7 days/week for our summer season starting on Wednesday, June 19!

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Relax &
Give Thanks

Last chance to spend your Thanksgiving at the Kartrite!
Enjoy great food and family fun!