Frequently Asked Questions
General Resort Questions
The Kartrite Resort does not allow pets. Please note that service animals are permitted for Kartrite Resort guests!
There are 4 ports at The Kartrite Resort & Indoor Waterpark; two standard chargers and two Tesla chargers. This service is included in your resort fee.
Bixby’s Derby and Harvey’s accepts reservations by visiting OpenTable!
The Kartrite offers five beautiful trails! Take a gentle stroll down our freshly mowed Sullivan Trail; an easy .5-mile hike that wraps around a meadow. For those who are looking for a little more of an adventurous hike, try our Thompson Trail, a 1.9-mile scenic hike over our brook and through the beautiful Catskill woods.
We’re glad you asked! Below is a list of our Catskills amenities:
- Indoor Waterpark (complete with water slides and lazy river)
- 324 Spacious Suites
- Stylish Restaurants
- Hip Bars
- Fitness Center
- Scenic Outdoor Patio
- Grand Ballroom
- Meeting & Event Spaces
- Outdoor & Indoor Wedding Venues
- Hi Tech Adventure Arcade
- Ropes Course
- Climbing Wall
- Laser Tag
- Virtual Reality
Splash passes are The Kartrite’s waterpark day passes. They can be purchased online HERE.
The arcade is open:
- Sunday-Thursday- 10am-10pm
- Friday- Saturday- 10am- 11pm
A nightly taxable Resort Fee of $42 includes the following for each suite:
- Select daily activities & crafts
- Wireless internet access
- Waterpark towels
- Daily in-room coffee (Keurig K-cup)
- Electric & Tesla car charging stations
- Self-service washers & dryers
- Access to hiking trails, map and nature guidebook
- Movie nights
- Children’s waterpark life jackets
Self parking is complimentary.
Wheelchairs and strollers are permitted inside The Kartrite Resort. Skateboards, bicycles (and tricycles), scooters, roller blades, hover boards, and any other forms of wheeled vehicles are not allowed indoors. You can ride them outside and admire the beautiful Catskills Mountains scenery, however!
Fill out your information on Chagerback and we will notify you if we find the item(s).
The Kartrite is not responsible for items lost or left behind.
The Kartrite does offer Kosher -Cholov Yisroel options, which can be purchased at The Highline, located on the main lobby floor or at Surfside inside the waterpark. Options include sandwiches, salads and desserts.
Health & Safety Questions
As per CDC guidelines, it is recommended that guests aged 2 or older wear a mask.
For the protection of each other and our guests, all Kartrite employees who are not vaccinated are required to wear masks.
Face masks are recommended for guests age 2+ who are not vaccinated. They will not be required on slides and in water attractions.
Our suites have an 8-Point High-Touch Protocol in place as part of the Kartrite Klean program.
Sweat Fitness room will be open daily. Select fitness equipment has been removed to aid in practicing social distancing.
Indoor and outdoor daily Activities are scheduled with reduced capacity and social distancing.
Yes, most of our dining establishments will be open. We have implemented new operational procedures to keep our guests and employees safe including social distancing measures, frequent cleaning and food safety training.
Bixby’s Tavern & Tap Room is open on Fridays and Saturdays from 5-11pm.
EAT.EAT.EAT. restaurant will be open daily for an all you care to eat breakfast buffet with a reduced capacity from 8am-11pm for breakfast and 5-9pm for dinner.
Harvey’s Wallbanger will be open for lunch, dinner and cravings for the ideal libation from 11am-11pm daily.
That’s correct! We require a credit card on file when making your reservation. This same credit card must be presented with a valid photo ID when you check in. Your card will remain on file and will be authorized for $150 per day. This is strictly a pending charge in case of incidental charges and will be released at check-out. The Kartrite Resort requires the first night’s lodging, taxes, and resort fee to be billed to your credit card when making your reservation. Please talk to our team at the front desk if you would prefer to pay for your room with cash.
Yes, good thinking! An ID is required to check in, so please have yours handy when you arrive at our front desk!
Please call our front desk at 845.397.2500 to see if early check-in is available.
You can give us a call at 844.527.8748 to make a reservation or click here to reserve your room online!
Yes, there is a $30 processing fee if you cancel your reservation at any point between the time of making your reservation and 72 hours prior to your check-in time. If you cancel your reservation later than 72 hours prior to your check-in time, your entire deposit will be forfeited. Certain special offers and packages may be nonrefundable or nontransferable. Please check the individual offer’s cancellation policy before booking. Click here to view all Reservation Policies.
Nope! You will not be charged a fee for changing reservation dates as long as it is 72 hours in advance. Please note that we cannot guarantee your rate will stay the same, as this is dependent on your new reservation. Cancellation policies for packages and specials may vary.
Check-in: Starts at 4:00pm. If you arrive earlier, you can still enjoy all of The Kartrite Resort’s amenities! Early arrivals have full access to The Kartrite which includes dining, indoor fun, activities, entertainment and last but certainly not least, the waterpark!
Check Out: Is at 11:00am. Checking-out does not mean you have to leave. After check-out, stay and have a full day of splashtastic-fun. Guests have full access to the park and all the activities inside The Kartrite Resort and Indoor Waterpark for the remainder of the day!
Indoor Waterpark Questions
Of course we do! Check out our splash pass and have yourself a day-cation at New York’s Biggest Indoor Waterpark!
We have deluxe cabanas! Click here to earn more about our waterpark cabanas.
There is no age requirement for mezzanine access.
We have raft rides, drop slides, a lazy river, and more! Check out our rides and slides here!
Take a tour around our website for more information about our stylish (and fun) amenities! Please feel free to give us a call at 845.397.2500 to discuss any of our amenities and services in more detail.
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