Frequently Asked Questions

The Kartrite Resort does not allow pets. All unauthorized animals that are found on property will be subject to a $250 cleaning fee. 

Please note that service animals are permitted for Kartrite Resort guests! Please refer to the ADA website for questions regarding what constitutes as a service animal.  Service animals cannot be left unattended in a guest room and must be providing their service at all times. 

Of course! Click below to see our resort map.

Download resort map

There are two ATM’s located at The Kartrite. One is located in the main lobby and the other on the first floor.

There are 4 ports at The Kartrite Resort & Indoor Waterpark; two standard chargers and two Tesla chargers. This service is included in your resort fee and are first come, first serve.

There are! Our guests need their beauty rest and recovery after all this Catskills fun and adventure. Quiet hours are from 9 PM – 8 AM, so please make sure to keep the noise down and use inside voices during those hours! Please call the front desk if you have any concerns and front desk or security will assist you.

We sure do! We host weddings, meetings, parties and more at our Catskills resort! Check out the links below for more information regarding events:

• Weddings
• Meetings
• Birthday Parties

Bixby’s Derby and Harvey’s accepts reservations by visiting OpenTable! For parties over 8 for any restaurant, please contact diningreservations@thekartrite.com. Eat. Eat. Eat. does not require a reservation and Surfside Grille is walk in.

Shoes, shirts, and cover-ups for swimsuits are required inside public areas of The Kartrite Resort & Indoor Waterpark! Water shoes are strongly recommended in the Waterpark. 

The Kartrite offers five beautiful trails! Take a gentle stroll down our freshly mowed Sullivan Trail; an easy .5-mile hike that wraps around a meadow. For those who are looking for a little more of an adventurous hike, try our Thompson Trail, a 1.9-mile scenic hike over our brook and through the beautiful Catskill woods.

We’re glad you asked! Below is a list of our Catskills amenities:

• Indoor Waterpark (complete with water slides and lazy river)
• 324 Spacious Suites
• Stylish Restaurants
• Hip Bars
• Fitness Center
• Scenic Outdoor Patio
• Grand Ballroom
• Meeting & Event Spaces
• Outdoor & Indoor Wedding Venues
• Hi Tech Adventure Arcade
• Ropes Course
• Climbing Wall
• Laser Tag
• Mini-Bowling
• Virtual Reality

Splash passes are The Kartrite’s waterpark admission passes. They can be purchased online HERE.

If your wristband breaks and is brought to the front desk, we will replace it for you.  If your wristband is lost, replacements are $30 +tax for each lost band.

Please visit our Arcade page HERE.

A nightly taxable Resort Fee of $59 plus tax includes the following for each suite:

• Select daily activities & crafts
• Wireless internet access
• Waterpark towels
• In-room coffee (Keurig K-cup)
• Electric & Tesla car charging stations
• Self-service washers & dryers
• Access to hiking trails, map and nature guidebook
• Movie nights
• Children’s waterpark life jackets
• Parking

At check-in, we will authorize a credit or debit card to establish charging privileges at the resort. The authorization will include the full amount of room, tax, Resort Fee, and $150 for incidentals per night. If you have pre-paid your room and taxes, the authorization will be for $150 per night only. This authorization allows you to bill restaurant or activity expenses to your guest room.

The authorization will be released at check-out if you do not have any chargeable expenses at the resort. Please note that this is not a charge but rather a holding authorization to verify the limits on the credit or debit card. Upon release of the authorization, your banking institution may require a few days to remove the amount from your pending expenses.

Towels will no longer be available at the towel desk for Day Pass holders as of 6/5/24.

• You are more than welcome to bring your own towel, but if you choose not to do so and want to purchase one from the retail shop outside the waterpark, that’s ok too!
• The wristband color will indicate the status of the guest as a Day Pass holder or hotel guest.

Wheelchairs and strollers are permitted inside The Kartrite Resort. Skateboards, bicycles (and tricycles), scooters, roller blades, hover boards, and any other forms of wheeled vehicles are not allowed indoors. You can ride them outside and admire the beautiful Catskills Mountains scenery, however!

Check out our list of specials and packages.

Yes, The Resort and Indoor Waterpark are typically closed on Tuesdays and Wednesdays, with some exceptions over the Holiday seasons.

We’re typically open 7 days/week from late June through late August.

Contact us for more details.

Fill out your information on Chargerback and we will notify you if we find the item(s).
The Kartrite is not responsible for items lost or left behind.

Learn more

Click HERE to view our daily activities schedule and sign up for the activities that require sign-up.

Our nearest taxi services are Sureway Taxi 845.794.5050 and Yellow Cab 845.794.4040

Looking for Kosher options? We can help! Simply contact info@thekartrite.com with a 48h hour notice and we’ll be happy to assist you.

No.  Cooking of any kind is not permitted in the guests rooms or on property. This includes crockpots, grills, flat tops and more. 

Yes! Our shuttle runs every day and arrives every 20 minutes from dusk to dawn from April – November.

Yes, the Kartrite has been proud to support many nonprofit organizations, public schools, and sports teams across the Northeastern NY. To submit a request for support, please visit donation page.

Group discounts are based upon availability. A contract is required for group discounts. There is a minimum requirement of 10 rooms to qualify as a group. Other restrictions may apply. If interested please email groups@thekartrite.com to discuss if a discount is available for your dates.