Frequently Asked Questions

General Resort Questions

The Kartrite Resort does not allow pets. All unauthorized animals that are found on property will be subject to a $250 cleaning fee. 

Please note that service animals are permitted for Kartrite Resort guests! Please refer to the ADA website for questions regarding what constitutes as a service animal.  Service animals cannot be left unattended in a guest room and must be providing their service at all times. 

Of course! Click below to see our resort map.

Download resort map

There are two ATM’s located at The Kartrite. One is located in the main lobby and the other on the first floor.

There are 4 ports at The Kartrite Resort & Indoor Waterpark; two standard chargers and two Tesla chargers. This service is included in your resort fee.

We do offer designated smoking areas at The Kartrite. Please note that we are a smoke-free property and there is no smoking allowed outside of these designated areas.
There are! Our guests need their beauty rest and recovery after all this Catskills fun and adventure. Quiet hours are from 9 PM – 8 AM, so please make sure to keep the noise down and use inside voices during those hours!
The Kartrite has two wheelchairs available; these are available on a first come/first serve basis.
Outside food and beverages are not allowed at any of our amenities or concession areas. However, Kartrite Resort guests are free to enjoy outside food and beverages in their guest rooms!

We sure do! We host weddings, meetings, parties and more at our Catskills resort! Check out the links below for more information regarding events:

Of course we do! Connect to Kartrite Guest WiFi and accept terms. Have a lot of devices? Bring them all, the more the merrier!
The Kartrite has life jackets available for all waterpark goers!

Bixby’s Derby and Harvey’s accepts reservations by visiting OpenTable! For parties over 8 for any restaurant, please contact diningreservations@thekartrite.com. 

Shoes, shirts, and cover-ups for swimsuits are required inside public areas of The Kartrite Resort & Indoor Waterpark!

The Kartrite offers five beautiful trails! Take a gentle stroll down our freshly mowed Sullivan Trail; an easy .5-mile hike that wraps around a meadow. For those who are looking for a little more of an adventurous hike, try our Thompson Trail, a 1.9-mile scenic hike over our brook and through the beautiful Catskill woods.

We’re glad you asked! Below is a list of our Catskills amenities:

  • Indoor Waterpark (complete with water slides and lazy river)
  • 324 Spacious Suites
  • Stylish Restaurants
  • Hip Bars
  • Fitness Center
  • Scenic Outdoor Patio
  • Grand Ballroom
  • Meeting & Event Spaces
  • Outdoor & Indoor Wedding Venues
  • Hi Tech Adventure Arcade
  • Ropes Course
  • Climbing Wall
  • Laser Tag
  • Mini-Bowling
  • Virtual Reality

Splash passes are The Kartrite’s waterpark day passes. They can be purchased online HERE.

If your wristband breaks and is brought to the front desk, we will replace it for you.  If your wristband is lost, there will be a $30 fee per band replacement. 

The arcade is open:

  • Monday-Thursday- 10am-10pm
  • Friday- Saturday- 9am- 11pm
  • Sunday- 9am-10pm

A nightly taxable Resort Fee of $59 plus tax includes the following for each suite:

  • Select daily activities & crafts
  • Wireless internet access
  • Waterpark towels
  • Daily in-room coffee (Keurig K-cup)
  • Electric & Tesla car charging stations
  • Self-service washers & dryers
  • Access to hiking trails, map and nature guidebook
  • Movie nights
  • Children’s waterpark life jackets
  • POOL TOWELS are available at the park.
  • All Towels are RFID chipped.
  • Wristband will be scanned to receive towel.
  • At the end of your fun day, please deposit towels in marked towel bins inside Waterpark.
  • Towels are rescanned back into inventory.

Thank you!
Lost towel fee $25.00
(Day guests may bring own towel. The resort is not responsible for any lost towels)

Self parking is included in your resort fee.

Wheelchairs and strollers are permitted inside The Kartrite Resort. Skateboards, bicycles (and tricycles), scooters, roller blades, hover boards, and any other forms of wheeled vehicles are not allowed indoors. You can ride them outside and admire the beautiful Catskills Mountains scenery, however!

The fire pits are open from the hours of 5pm to 11pm.

The waterpark hours are 11am-7pm.

Fill out your information on Chargerback and we will notify you if we find the item(s).
The Kartrite is not responsible for items lost or left behind.

Learn more

Click HERE to view our daily activities schedule and sign up for the activities that require sign-up.

Our nearest taxi services are Sureway Taxi 845.794.5050 and Yellow Cab 845.794.4040

The Kartrite does offer Kosher -Cholov Yisroel options, which can be purchased at The Highline, located on the main lobby floor or at Surfside inside the waterpark. Options include sandwiches, salads and desserts.

No.  Cooking of any kind is not permitted in the guests rooms or on property. This includes crockpots, grills, flat tops and more. 

Health & Safety Questions

Masks are not required on property.

Guest temperatures upon arrival are not required. For the safety of all of our Kartrite guests and employees please select an alternate date to visit if you are not feeling well.
You may. In addition, we are providing alcohol-based hand sanitizer throughout the resort. Also, our employees will be cleaning and disinfecting high-contact items and surfaces frequently throughout the day.
Some of the specific measures we’re taking to implement social distancing are: attendance reductions, removal of select lounge chairs, designated visible spacing markers for line formation and staff queuing of attractions.

Traditional stayover service has been discontinued and will only take place on the 4th night of stayover. Suites will be thoroughly cleaned/sanitized between departure and arrival. Should you need any towels or supplies during your visit, please contact the Front Desk and they will be happy to assist you. 

Our suites have an 8-Point High-Touch Protocol in place as part of the Kartrite Klean program.

Indoor and outdoor daily Activities are scheduled with reduced capacity and social distancing.

Yes, most of our dining establishments will be open. We have implemented new operational procedures to keep our guests and employees safe including social distancing measures, frequent cleaning and food safety training.

Yes, capacity will be limited inside our restaurants to allow for adequate social distancing measures.

Booking/Reservation Questions

Guests are able to add additional waterpark passes to their room reservation to reach the maximum capacity per room. The cost is $75 per person per night.

We accept all major Credit cards (Mastercard, Visa, Discover, American Express) and Debit cards. 

That’s correct! We require a credit card on file when making your reservation. This same credit card must be presented with a valid photo ID when you check in. Your card will remain on file and will be authorized for $150 per day. This is strictly a pending charge in case of incidental charges and will be released at check-out. The Kartrite Resort requires the first night’s lodging, taxes, and resort fee to be billed to your credit card when making your reservation. We are a cashless resort. 

Yes, good thinking! An ID is required to check in, so please have yours handy when you arrive at our front desk!

Early check-in is available at 12pm for an addition charge of $60 and is based on availability.  Please call our front desk at 845.513.8855  to see if early check-in is available. 

You can give us a call at 844.527.8748 to make a reservation or click here to reserve your room online!

Yes! The Kartrite Resort requires the first night’s lodging and taxes to be billed to your credit card when making your reservation.
You must be 21 years of age or older to book a room! All guests under the age of 18 must be accompanied by a parent or guardian when checking in.

Yes, there is a $30 processing fee, plus tax, if you cancel your reservation at any point between the time of making your reservation and 72 hours prior to your check-in time. If you cancel your reservation later than 72 hours prior to your check-in time, your entire deposit will be forfeited. Certain special offers and packages may be nonrefundable or nontransferable. Please check the individual offer’s cancellation policy before booking. Click here to view all Reservation Policies.

Nope! You will not be charged a fee for changing reservation dates as long as it is 72 hours in advance. Please note that we cannot guarantee your rate will stay the same, as this is dependent on your new reservation. Cancellation policies for packages and specials may vary.

Of course, The Kartrite bell staff is ready to assist you upon arrival.
A valid photo ID is required to check in!

Check-in: Starts at 4:00pm. If you arrive earlier, you can still enjoy all of The Kartrite Resort’s amenities! Early arrivals have full access to The Kartrite which includes dining, indoor fun, activities, entertainment and last but certainly not least, the waterpark!

 

Check Out: Is at 11:00am. Checking-out does not mean you have to leave. After check-out, stay and have a full day of splashtastic-fun. Guests have full access to the park and all the activities inside The Kartrite Resort and Indoor Waterpark for the remainder of the day!

You can see all of our oom options by visiting our Suites page.

Wristbands can be replaced up to two times for a $30 fee each time. 

Children 3 years and above require wristbands to access the waterpark. Ages 2 and below do not need wristbands.

Yes! Pack and Plays are available for $25 and should be reserved upon booking.  Pack and Plays are limited and based on availability

Indoor Waterpark Questions

The Kartrite Resort & Indoor Waterpark provides towels for all waterpark guests! We also offer waterpark lockers of varying sizes for a small fee (small: $15, medium: $20, large: $25). Lockers can be reserved with a credit card only.

If you are only spending the day, you are welcome to bring towels. The resort is not responsible for lost towels.

Nope! We do not allow outside food and beverages into the waterpark.
All children aged 16 or younger must be accompanied by a parent or guardian at all times while at the waterpark. We strongly encourage all parents to supervise their children regardless of age. Our certified lifeguards are also on duty to monitor all waterpark guests.

Yes! You will receive 4 indoor waterpark wristbands per room, upon arrival. Get ready to splash!

Of course we do! Check out our splash pass and have yourself a day-cation at New York’s Biggest Indoor Waterpark!

For your safety, select attractions will close temporarily if thunderstorms are within radius.

We have deluxe cabanas! Cabana service not provided.  Click here to learn more about our waterpark cabanas.

There is no age requirement for mezzanine access.

The water in the park is set at approximately 82° and Affinity Springs is approximately 98°.

We have raft rides, drop slides, a lazy river, and more! Check out our rides and slides here!

Take a tour around our website for more information about our stylish (and fun) amenities! Please feel free to give us a call at 845.397.2500 to discuss any of our amenities and services in more detail.

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