THANK YOU FOR BOOKING TO STAY WITH US IN THE CATSKILLS! WE LOOK FORWARD TO YOUR ARRIVAL. TO ENSURE YOU HAVE THE BEST POSSIBLE STAY, PLEASE REVIEW THE FOLLOWING POLICIES, TERMS AND CONDITIONS. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT RESERVATIONS AT: 844.527.8748.
Room rates are for the base number of guests, additional guests up to maximum occupancy will be an additional $55 per person, per day. Children two and under are free and are not counted in the total room count.
To guarantee your reservation we require the first night's lodging and taxes to be billed to a major credit card at the time of reservation, the same credit card must be presented along with a valid photo ID at check-in. The credit card provided will be charged for the first night of this reservation plus taxes for a deposit.
If you choose to cancel your reservation for any reason between the time of reserving and 72 hours prior to 4pm on the date of arrival, there will be a $30 processing fee. If you cancel within 72 hours to 4pm on the date of arrival, the entire deposit (first night's lodging, taxes and resort fee) will be forfeited. Early check-outs are subject to the same cancellation policy. The cancellation policy may vary for special offers and packages, all pre-paid reservations are non-refundable.
Reservations booked within a group block are held to the cancellation policy stated in the group agreement and are separate from the above policies. All pre-paid reservations are non-refundable.
CHECK-IN AND CHECK-OUT POLICY
Check-in begins at 5pm on the date of arrival and check-out takes place at 10am on date of departure.
NO SMOKING POLICY
The Kartrite Resort & Indoor Waterpark is a 100% smoke-free facility. A $350 recovery fee will be charged to guests.
AGE AND CHILD POLICY
You must be at least 21 years of age to reserve or check into a room. All guests under the age of 18 must be accompanied by a parent or guardian. Identification is required at check-in. Children two and under are free and are not counted in the total room count.
A resort fee of $42 plus taxes will be charged per room per night.
THIS RESORT FEE INCLUDES THE FOLLOWING AMENITIES:
Select Daily Activities & Crafts
Wireless internet access
Daily in-room coffee (Keurig K-cup)
Electric & Tesla car charging stations
Self-service washers & dryers
Access to hiking trails, map and nature guidebook
Children's waterpark life jackets
The following local tax rates will be applied to all guest reservations.
NY State Tax: 4%
Sullivan County Tax: 4%
Local Tax: 5%
Total Tax: 13%
Sorry, pets are not allowed, except those assisting guests.
HEALTH & SAFETY
Facial covering requirements, suspension of stayover housekeeping services and additional Health & Safety information is available here.
Upon check-in please have a credit card ready to hand to the front desk agent. The credit card will be swiped and authorized at $150 per day. This is strictly a pending charge so that you can easily charge concierge activities and restaurant charges to your room. Upon check-out this $150 per day authorization for incidentals shall be released to your card if you did not choose to charge activities to your room during your stay. If you have chosen to utilize this convenience, charges will be made, and the balance will be released upon check-out. Please note: This is not a charge. This is a pending or holding authorization for incidentals. If you have any questions or concerns, please talk to a front desk agent upon check-in.