Skip to Main Content
Planning

FAQs

General Resort Questions

The Kartrite Resort does not allow pets. Please note that service animals are permitted for Kartrite Resort guests!

We do offer designated smoking areas at The Kartrite. Please note that we are a smoke-free property and there is no smoking allowed outside of these designated areas.

There are! Our guests need their beauty rest and recovery after all this Catskills fun and adventure. Quiet hours are from 11 PM – 7 AM, so please make sure to keep the noise down and use inside voices during those hours!

Outside foods and beverages are not allowed at any of our amenities or concession areas. However, Kartrite Resort guests are free to enjoy outside foods and beverages in their guest rooms!

Check out our Employment page for cool jobs and fun opportunities at The Kartrite Resort & Indoor Waterpark!

We sure do! We host weddings, meetings, parties, and more at our Catskills luxury resort! Check out the links below for more information regarding events:

Weddings

Meetings

Birthday Parties

Of course, we do (and it’s complimentary!). We’ll give you the password when you arrive!

Shoes, shirts, and cover-ups for swimsuits are required inside public areas of The Kartrite Resort & Indoor Waterpark!

We’re glad you asked! Below is a list of our Catskills amenities:

  • Indoor Waterpark (complete with water slides, a wave pool, and lazy river)
  • 350+ Spacious Rooms & Suites
  • Stylish Restaurants
  • Hip Bars
  • Relaxing Luxury Spa
  • Fitness Center
  • Yoga Studio
  • Scenic Outdoor Patio
  • Grand Ballroom
  • Meeting & Event Spaces
  • Outdoor & Indoor Wedding Venues
  • Arcade
  • Ropes Course
  • Climbing Wall
  • Laser Tag
  • Mini-Bowling
  • Virtual Reality
  • XD Dark Ride

Wheelchairs and strollers are permitted inside The Kartrite Resort. Skateboards, bicycles (and tricycles), scooters, roller blades, hover boards, and any other forms of wheeled vehicles are not allowed indoors. You can ride them outside and admire the beautiful Catskills Mountains scenery, however!

Booking / Reservation Questions

That’s correct! We require a credit card on file when making your reservation. This same credit card must be presented with a valid photo ID when you check in. Your card will remain on file until check-out in case of incidental charges. The Kartrite Resort requires the first night’s lodging, taxes, and resort fee to be billed to your credit card when making your reservation. Please talk to our team at the front desk if you would prefer to pay for your room with cash.

Yes, good thinking! An ID is required to check in, so please have yours handy when you arrive at our front desk!

Please call our front desk at 844.527.8748 on your day of arrival to discuss if you can check in early.

Yes! The Kartrite Resort requires the first night’s lodging, taxes, and resort fee to be billed to your credit card when making your reservation.

You can give us a call at 844.527.8748 to make a reservation or reserve your room online!

You must be 21 years of age or older to book a room! All guests under the age of 18 must be accompanied by a parent or guardian when checking in.

Yes, there is a $30 processing fee if you cancel your reservation at any point between the time of making your reservation and 72 hours prior to your check-in time. If you cancel your reservation later than 72 hours prior to your check-in time, your entire deposit will be forfeited.

Nope! You will not be charged a fee for changing reservation dates. Please note that we cannot guarantee your rate will stay the same, as this is dependent on your new reservation dates.

A valid photo ID is required to check in!

Check-in beings at 4 PM. If you arrive earlier, you can still enjoy all of The Kartrite Resort’s amenities! Check out is at 11 AM. You can enjoy all of our amenities for the rest of the day after checking out!

You can see all of our room options by visiting our Suites page.

Indoor Waterpark Questions

The Kartrite Resort & Indoor Waterpark provides towels for all waterpark guests! We also offer waterpark lockers for a small rental fee.

Nope! We do not allow outside foods and beverages into the waterpark.

All children aged 12 or younger must be accompanied by a parent or guardian at all times while at the waterpark. We strongly encourage all parents to supervise their children regardless of age. Our certified lifeguards are also on duty to monitor all waterpark guests.

Yes! All Kartrite Resort guests receive complimentary admission to our Catskills indoor waterpark!

We do offer indoor waterpark day passes in limited quantities. Learn more about our waterpark passes.

We’ve got water coasters, raft rides, drop slides, a wave pool, a lazy river, and more! Check out our rides and slides!

Take a tour around our website for more information about our luxurious (and fun) amenities! Please feel free to give us a call at 570.629.1661 to discuss any of our amenities in more detail.

Top