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Planning

FAQs

General Resort Questions

The Kartrite Resort does not allow pets. Please note that service animals are permitted for Kartrite Resort guests!

There are two ATM's on The Kartrite site one located in the main lobby and another on the first floor. 

There are 4 ports at The Kartrite Resort & Indoor Waterpark; two standard chargers and two Tesla chargers. This service is included in your resort fee. 

We do offer designated smoking areas at The Kartrite. Please note that we are a smoke-free property and there is no smoking allowed outside of these designated areas.

There are! Our guests need their beauty rest and recovery after all this Catskills fun and adventure. Quiet hours are from 11 PM – 7 AM, so please make sure to keep the noise down and use inside voices during those hours!

The Kartrite has two wheelchairs available; guests have the option to reserve before their visit. 

Outside foods and beverages are not allowed at any of our amenities or concession areas. However, Kartrite Resort guests are free to enjoy outside foods and beverages in their guest rooms!

Check out our Employment page for cool jobs and fun opportunities at The Kartrite Resort & Indoor Waterpark!

We sure do! We host weddings, meetings, parties, and more at our Catskills luxury resort! Check out the links below for more information regarding events:

Weddings

Meetings

Birthday Parties

Of course, we do & we’ll give you the password when you arrive!  Have a lot of devices?  Bring them all, the more the merrier!  

The Kartrite has life jackets available for their waterpark goers!

Bixby's Tavern takes reservation by phone call or in person. Call 845.397.2500 ext. 2761 for Bixby's reservation.

Shoes, shirts, and cover-ups for swimsuits are required inside public areas of The Kartrite Resort & Indoor Waterpark!

Have a late-night craving? The Kartrite offers in-room-eats from 4pm to 11pm. Pizza, wings, burgers and so much more; delicious late-night snacks delivered to your room. Coming Soon!

We’re glad you asked! Below is a list of our Catskills amenities:

  • Indoor Waterpark (complete with water slides and lazy river)
  • 324 Spacious Suites
  • Stylish Restaurants
  • Hip Bars
  • Relaxing Luxury Spa
  • Fitness Center
  • Yoga Studio
  • Scenic Outdoor Patio
  • Grand Ballroom
  • Meeting & Event Spaces
  • Outdoor & Indoor Wedding Venues
  • Arcade
  • Ropes Course
  • Climbing Wall
  • Laser Tag
  • Mini-Bowling
  • Virtual Reality

The arcade will be open from 8am. to 11pm.

A nightly taxable Resort Fee of $35 includes the following for each suite: self-parking, daily in-room coffee (Keurig K-Cup), WiFi, local & 800 call access, fitness center, towels in the waterpark, free charging for electric cars and self-service washers and dryers.

 

Wheelchairs and strollers are permitted inside The Kartrite Resort. Skateboards, bicycles (and tricycles), scooters, roller blades, hover boards, and any other forms of wheeled vehicles are not allowed indoors. You can ride them outside and admire the beautiful Catskills Mountains scenery, however!

The waterpark opens at 9:00am and closes at 9:00pm!

Fill out your information HERE and we will notify if we find the item.

Speak with our concierge or call 845.397.2500 ext.2756 to sign up for our activities! Click HERE view our daily activities. 

Our nearest taxis services is Sureway Taxi (845) 794-5050 and Yellow Cab (845) 794-4040.

Booking / Reservation Questions

That’s correct! We require a credit card on file when making your reservation. This same credit card must be presented with a valid photo ID when you check in. Your card will remain on file and will be authorized for $150 per day, this is strictly a pending charge in case of incidental charges and will be released at check-out. The Kartrite Resort requires the first night’s lodging, taxes, and resort fee to be billed to your credit card when making your reservation. Please talk to our team at the front desk if you would prefer to pay for your room with cash.

Yes, good thinking! An ID is required to check in, so please have yours handy when you arrive at our front desk!

Please call our front desk at 844.527.8748 on your day of arrival to discuss if you can check in early.

Yes! The Kartrite Resort requires the first night’s lodging and taxes to be billed to your credit card when making your reservation.

You can give us a call at 844.527.8748 to make a reservation or reserve your room online!

You must be 21 years of age or older to book a room! All guests under the age of 18 must be accompanied by a parent or guardian when checking in.

Yes, there is a $30 processing fee if you cancel your reservation at any point between the time of making your reservation and 72 hours prior to your check-in time. If you cancel your reservation later than 72 hours prior to your check-in time, your entire deposit will be forfeited. Certain special offers and packages may be nonrefundable or nontransferable, please check the individual offer's cancelation policy before booking.

Nope! You will not be charged a fee for changing reservation dates as long as it is 72 hours in advance. Please note that we cannot guarantee your rate will stay the same, as this is dependent on your new reservation. Cancellation policies for packages and specials may vary.

Of course, The Kartrite bell staff is ready to assist you upon arrival. 

A valid photo ID is required to check in!

Check-in: Starts at 4:00pm. If you arrive earlier, you can still enjoy all of The Kartrite Resort’s amenities!. Early arrivals have full access to The Kartrite which includes dining, indoor fun, activities, entertainment and last but certainly not least the waterpark! (Waterpark opens at 9:00am and closes at 9:00pm.) 

Check Out: Is at 11:00am. Checking-out doesn’t mean you have to leave. After check-out stay and have a full day of splashtastic-fun. Guests have full access to the park and all the activities inside The Kartrite Resort and Indoor Waterpark for the remainder of the day!

You can see all of our room options by visiting our Suites page.

Indoor Waterpark Questions

The Kartrite Resort & Indoor Waterpark provides towels for all waterpark guests! We also offer waterpark lockers of varying sizes for a small fee (small: $15, medium: $20, large: $25).

Nope! We do not allow outside foods and beverages into the waterpark.

All children aged 12 or younger must be accompanied by a parent or guardian at all times while at the waterpark. We strongly encourage all parents to supervise their children regardless of age. Our certified lifeguards are also on duty to monitor all waterpark guests.

Yes! All Kartrite Resort guests receive complimentary admission to our Catskills indoor waterpark!

Of course we do! Check out our splash pass and have yourself a day-cation at New York's Biggest Indoor Waterpark!

There is no age requirement for mezzanine access.

The water in the park is set at approximately 82° and Affinity Springs is approximately 98°.

We have raft rides, drop slides, a lazy river, and more! Check out our rides and slides!

Take a tour around our website for more information about our luxurious (and fun) amenities! Please feel free to give us a call at 845.397.2500 to discuss any of our amenities in more detail.

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